Careers in EMEA

Customer Service Manager – EMEA

Business Development Manager, Rental & Staging – EMEA

Business Development Manager, Retail – EMEA

Showroom Technical Manager – Barcelona

Customer Service Technician – UK

Customer Service Technician – Middle East (Dubai)

Customer Service Technician – Russia (Moscow)

Field Sales Manager – DACH

Field Sales Manager – France

Applications & Service Engineer – Middle East (Dubai) 

 

 


Job Title: Customer Service Manager – EMEA

Location: Germany

Reports to: Chief Operations Officer EMEA

Department/Group: Customer Service

To apply, please send CV to HREMEA@leyardgroup.com

 

Job Summary: 

The Customer Service Manager EMEA provides leadership and direction for the delivery of post-sales services and ongoing support to clients/customers in EMEA, and leads Customer Service Dept. comprised of local teams in Germany, France, Italy, Slovakia, and Remote. The successful candidate will have excellent relationship-building, interpersonal & communication skills, coupled with a strong service orientation, incredible attention to detail and product/technical knowledge.

 

Essential Functions: 

  • Manage all facets of customer escalations including communications with both customer and internal teams; execute on complicated coordination with regards to resources; enforce Service policy but be able to allow for exceptions as necessary;
  • Analyze operational processes and escalation procedures service improvements.
  • Monitor and assess service performance to ensure excellent customer service
  • Implement and monitor improved customer service techniques and programs to achieve an improved customer experience
  • Liaise between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries
  • Review escalated warranty claims for approved resolutions
  • Select, develop, lead, and mentor customer service team members to ensure high level, efficient service as assigned.
  • Participate in cross-functional teams as requested to represent Service’s interest and building relationships with other departments

 

Education and/or Experience required:

  • Technical background by education and/or experience
  • Knowledgeable about digital signage displays and the infrastructures they reside in. This includes general understanding about video processing, LCD and LED technology and others.
  • Ability to develop, lead, and mentor a customer service team supporting technical products
  • Ability to build and maintain effective relationships with customers, suppliers, and business partners
  • Ability to present & communicate effectively, both in written and oral form
  • Excellent organizational and teamwork skills especially collaborating with sales, operations and finance
  • Very strong attention to detail and ability to manage multiple stressful situations at once
  • Understand basic functions of Manufacturing/Production, Repair Depot activities, Sales Operations, Inside Sales, R&D, and to a lesser extent, Supply Chain.
  • Ability to actively participate in team development and team-oriented processes.
  • Advanced user of MS Office software.
  • Fluent English. Written and Spoken at an advanced level (C1).

 

 


Job Title: Business Development Manager, Rental & Staging – EMEA

Location: EMEA

Reports to: VP Sales EMEA

Department/Group: Sales

To apply, please send CV to HREMEA@leyardgroup.com

 

Job Summary: 

The Business Development Manager EMEA is responsible for positioning the Company’s value in assigned market vertical in EMEA, creating interest in our products to generate leads and advance knowledge of large sales opportunities. The role requires the technical knowledge and key relationships to be credible in front of the target audiences, and to use solutions selling techniques to position company products as the default standard in this market segment. The Business Development Manager will think and act strategically and tactically in order to achieve business results. This role must interact well with colleagues in Sales, Marketing, Research & Development, Customer Support, and other functions, as part of a collaborative, customer-focused organization. This role may also participate in the identification and pursuit of strategic business opportunities or partnerships.

Essential Functions: 

  • Actively promote the Company’s products as the standard for use with influencers and decision makers to achieve revenue growth
  • Ensures that customer needs and target markets are understood and technical requirements are shared with internal partners in Marketing and R &D
  • Must actively contribute to the ongoing analysis, refinement and execution of business strategies and tactics by providing market intelligence, competitive information and other market, customer and partner feedback
  • Identifies significant business opportunities and partners who are to be developed for further business
  • Develops and helps manage corporate-level relationships with named strategic accounts or partners
  • Leverage relationships with strategic partners to build mindshare and drive loyalty to the Company as the visual display vendor of choice
  • Evangelizes the Company’s value proposition and effectively leverages sales tools to sell against top competitors
  • Solicits and participate in sales calls as may be required, participate/conduct trainings and product demonstrations, participate in tradeshows and model the speed, agility, aggressiveness, teamwork, and responsiveness required to win in our marketplace
  • Actively contribute to the development of marketing programs - work with outbound marketing to develop and implement marketing programs and sales tools that grow Company business
  • Develop and maintain forecast reporting as requested for significant leads and provider regular and accurate updates to management

 

Education and/or Experience required:

  • AV technology industry experience
  • Established relationships with key decision makers within the assigned market, AV consultants, system integrators and end users within the industry
  • Demonstrated ability to operate at all levels at the customer
  • Track record of demonstrated success selling and forecasting sales in assigned market vertical
  • Demonstrated ability to develop and leverage relationships and networks to drive results
  • Demonstrated effective English language communication skills (oral, written and presentation)
  • Proficiency in Microsoft Office applications required, and preference for prior experience using Salesforce.com
  • Demonstrated ability to deliver results in fast paced dynamic environment required.

 

 


Job Title: Business Development Manager, Retail – EMEA

Location: EMEA

Reports to: VP Sales EMEA

Department/Group: Sales

To apply, please send CV to HREMEA@leyardgroup.com

 

Job Summary: 

The Business Development Manager EMEA is responsible for positioning the Company’s value in assigned market vertical in EMEA, creating interest in our products to generate leads and advance knowledge of large sales opportunities. The role requires the technical knowledge and key relationships to be credible in front of the target audiences, and to use solutions selling techniques to position company products as the default standard in this market segment. The Business Development Manager will think and act strategically and tactically in order to achieve business results. This role must interact well with colleagues in Sales, Marketing, Research & Development, Customer Support, and other functions, as part of a collaborative, customer-focused organization. This role may also participate in the identification and pursuit of strategic business opportunities or partnerships.

Essential Functions: 

  • Actively promote the Company’s products as the standard for use with influencers and decision makers to achieve revenue growth
  • Ensures that customer needs and target markets are understood and technical requirements are shared with internal partners in Marketing and R &D
  • Must actively contribute to the ongoing analysis, refinement and execution of business strategies and tactics by providing market intelligence, competitive information and other market, customer and partner feedback
  • Identifies significant business opportunities and partners who are to be developed for further business
  • Develops and helps manage corporate-level relationships with named strategic accounts or partners
  • Leverage relationships with strategic partners to build mindshare and drive loyalty to the Company as the visual display vendor of choice
  • Evangelizes the Company’s value proposition and effectively leverages sales tools to sell against top competitors
  • Solicits and participate in sales calls as may be required, participate/conduct trainings and product demonstrations, participate in tradeshows and model the speed, agility, aggressiveness, teamwork, and responsiveness required to win in our marketplace
  • Actively contribute to the development of marketing programs - work with outbound marketing to develop and implement marketing programs and sales tools that grow Company business
  • Develop and maintain forecast reporting as requested for significant leads and provider regular and accurate updates to management

 

Education and/or Experience required:

  • AV technology industry experience
  • Established relationships with key decision makers within the assigned market, AV consultants, system integrators and end users within the industry
  • Demonstrated ability to operate at all levels at the customer
  • Track record of demonstrated success selling and forecasting sales in assigned market vertical
  • Demonstrated ability to develop and leverage relationships and networks to drive results
  • Demonstrated effective English language communication skills (oral, written and presentation)
  • Proficiency in Microsoft Office applications required, and preference for prior experience using Salesforce.com
  • Demonstrated ability to deliver results in fast paced dynamic environment required.

 

 


Job Title: Showroom Technical Manager – Barcelona

Location: Barcelona

Reports to: VP Product Marketing EMEA

Department/Group: Product Marketing

To apply, please send CV to HREMEA@leyardgroup.com

 

Job Summary: 

The Showroom Technical Manager is responsible for all technical matters related to the Showroom in Barcelona, in order to assure that all products and equipment are installed, setup and performing according products’ standards. The Showroom Technical Manager coordinates demonstrations of company’s products to the customers and partners in the showroom as well as events organized by the company. The Showroom Technical Manager also provides trainings and presentations for customers, partners and for internal staff in EMEA.

Essential Functions: 

  • Coordinate and attend to technical matters of the Showroom,
  • Assure, maintain and supervise that products and all technical equipment in the showroom are successfully installed, setup, functional and performing according their parameters and within requirements of the company
  • Provide overall technical support to the Showroom in order to meet company’s demands for specific demonstration of the products to the customers or other parties
  • Participate on events organized by the company in the showroom to assure optional performance of the demonstrated products
  • Organize and perform technical product trainings and presentations for technical, sales and other employees of the company requiring specific technical product trainings, training for partners, customers and other third parties in order to train their technical, sales and other employees for company’s products
  • Provide pre-sales engineering support to suggest, draft and deliver technical solutions for customers’ demands for products in assigned projects in Spain, in terms of technical aspects of products applications

 

Education and/or Experience required:

  • Must be knowledgeable about AV products, with prior AV technology industry experience
  • Technical, engineering or similar background by education and experience
  • Ability to read and interpret system schematics and technical documentation
  • Demonstrate flexibility in dealings with fluidity of installation needs
  • May need to work overtime or odd hours if necessary
  • Ability to handle stress
  • Very good personal communication skills required to deal effectively with customers
  • Demonstrated ability to operate at all levels at the customer
  • Proficiency in Microsoft Office applications required
  • Demonstrated ability to deliver results in fast paced dynamic environment required.

 

 


Job Title: Customer Service Technician – UK

Department: Customer Service EMEA

 

To apply, please send CV to HREMEA@leyardgroup.com

 

In  response  to  customer  requests  for  installation  and  on-site  technical  support,  the  Customer  Service Technician is responsible for performing field service on products. This includes installation, configuration, testing, demonstration, training, troubleshooting, repair and maintenance. Customer Service Technician works collaboratively with project managers and engineers to resolve field product issues.  This role is a high visibility position involving continuous professional interaction with internal and external customers.  

 

Essential Functions / Major Responsibilities:  

  • On-site installation of products, including configuration, demonstration, tests and trainings
  • Post-installation technical support  at customer’s site, warranty and post-warranty service,  repair and maintenance 
  • Installation, technical support and teardown of products on exhibitions, trade shows and events organized by company to demonstrate products
  • Provide backup support to customers' technical requests
  • Communicate end-user  feedback  and  issues  to  appropriate  personnel,  and  proactively  propose 
  • solutions or appropriate actions
  • Create and maintain standard reports
  • Use appropriate verification techniques to manage the installation
  • Have technical ability to diagnose and troubleshoot issues with products in the field
  • Ensure quality by following manufacturing process instructions by installation 
  • Other duties as assigned by manager

 

Requirements: 

  • Experience in a field technician position within AV industry and AV products
  • Experience with LED products is preferred
  • Must be knowledgeable about AV products  
  • Electrical, technical or similar background
  • Ability to travel frequently within the territory, ability to travel within EMEA from time to time
  • Ability to read and interpret system schematics and technical documentation
  • Demonstrate flexibility in dealings with fluidity of installation needs
  • May need to work overtime or odd hours if necessary
  • Ability to handle stress
  • Very good personal communication skills required to deal effectively with customers
  • Knowledge of standard SW and tools used by the company such as MS Office, MS AX, SalesForce

Ability to maintain acceptable standards of office conduct  

 

 


Job Title: Customer Service Technician – Middle East (Dubai)                                            

Department: Customer Service EMEA

 

To apply, please send CV to HREMEA@leyardgroup.com

 

In  response  to  customer  requests  for  installation  and  on-site  technical  support,  the  Customer  Service Technician is responsible for performing field service on products. This includes installation, configuration, testing, demonstration, training, troubleshooting, repair and maintenance. Customer Service Technician works collaboratively with project managers and engineers to resolve field product issues.  This role is a high visibility position involving continuous professional interaction with internal and external customers.  

 

Essential Functions / Major Responsibilities:  

  • On-site installation of products, including configuration, demonstration, tests and trainings
  • Post-installation technical support  at customer’s site, warranty and post-warranty service,  repair and maintenance 
  • Installation, technical support and teardown of products on exhibitions, trade shows and events organized by company to demonstrate products
  • Provide backup support to customers' technical requests
  • Communicate end-user  feedback  and  issues  to  appropriate  personnel,  and  proactively  propose 
  • solutions or appropriate actions
  • Create and maintain standard reports
  • Use appropriate verification techniques to manage the installation
  • Have technical ability to diagnose and troubleshoot issues with products in the field
  • Ensure quality by following manufacturing process instructions by installation 
  • Other duties as assigned by manager

 

Requirements: 

  • Experience in a field technician position within AV industry and AV products
  • Experience with LED products is preferred
  • Must be knowledgeable about AV products  
  • Electrical, technical or similar background
  • Ability to travel frequently within the territory, ability to travel within EMEA from time to time
  • Ability to read and interpret system schematics and technical documentation
  • Demonstrate flexibility in dealings with fluidity of installation needs
  • May need to work overtime or odd hours if necessary
  • Ability to handle stress
  • Very good personal communication skills required to deal effectively with customers
  • Knowledge of standard SW and tools used by the company such as MS Office, MS AX, SalesForce
  • Ability to maintain acceptable standards of office conduct

 

 


Job Title: Customer Service Technician – Russia (Moscow)

Department: Customer Service EMEA

 

To apply, please send CV to HREMEA@leyardgroup.com

 

In  response  to  customer  requests  for  installation  and  on-site  technical  support,  the  Customer  Service Technician is responsible for performing field service on products. This includes installation, configuration, testing, demonstration, training, troubleshooting, repair and maintenance. Customer Service Technician works collaboratively with project managers and engineers to resolve field product issues.  This role is a high visibility position involving continuous professional interaction with internal and external customers.  

 

Essential Functions / Major Responsibilities:  

  • On-site installation of products, including configuration, demonstration, tests and trainings
  • Post-installation technical support  at customer’s site, warranty and post-warranty service,  repair and maintenance 
  • Installation, technical support and teardown of products on exhibitions, trade shows and events organized by company to demonstrate products
  • Provide backup support to customers' technical requests
  • Communicate end-user  feedback  and  issues  to  appropriate  personnel,  and  proactively  propose 
  • solutions or appropriate actions
  • Create and maintain standard reports
  • Use appropriate verification techniques to manage the installation
  • Have technical ability to diagnose and troubleshoot issues with products in the field
  • Ensure quality by following manufacturing process instructions by installation 
  • Other duties as assigned by manager

 

Requirements: 

  • Experience in a field technician position within AV industry and AV products
  • Experience with LED products is preferred
  • Must be knowledgeable about AV products  
  • Electrical, technical or similar background
  • Ability to travel frequently within the territory, ability to travel within EMEA from time to time
  • Ability to read and interpret system schematics and technical documentation
  • Demonstrate flexibility in dealings with fluidity of installation needs
  • May need to work overtime or odd hours if necessary
  • Ability to handle stress
  • Very good personal communication skills required to deal effectively with customers
  • Knowledge of standard SW and tools used by the company such as MS Office, MS AX, SalesForce
  • Ability to maintain acceptable standards of office conduct

 

 


Job Title: Field Sales Manager- DACH

Department: Sales EMEA   

Reports to: Vice President Sales EMEA 

To apply, please send CV to HREMEA@leyardgroup.com

 

The  Field Sales Manager must have technology sales experience,  which preferably includes proAV experience (prior sales experience with LCD and LED displays, as well as front and rear projection displays, is preferred). 

The Sales Manager is responsible for ensuring that relevant customers, partners, and influencers in the territory (end-users, channel partners, resellers, and consultants) choose our company for their specialty display needs. The Sales Manager role requires an ability to sell directly, manage channel partners, and influence industry thought-leaders. The Sales Manager will think and act strategically and tactically in achieving business results for the territory. The Sales Manager will contribute to the channel strategy, implement that  strategy  by  signing  appropriate  channel  partners,  and  then  manage  those  partners to achieve aggressive sales goals. The successful candidate must work well with internal colleagues in Marketing, Engineering, Technical Support, Sales Operations and other functions, in support of a collaborative, customer-focused organization. 

 

Essential Functions: 

  • Refine and execute sales strategy to meet business goals in the territory.
  • Identify, recruit, attain, and manage the best resellers and industry thought-leaders in the territory.
  • Solicit and participate in joint sales calls, promote marketing programs, participate/conduct trainings and product demonstrations, participate in tradeshows and model the speed, agility, aggressiveness, teamwork, and responsiveness required to win in our marketplace.
  • Establish performance measures and evaluate effectiveness and competitiveness of channel partners, manufacturers’ Reps, and programs.
  • Contribute to pricing decisions by providing market intelligence, competitive information, and other market, customer, and partner feedback.
  • Actively contribute to the development of channel marketing programs - work with outbound marketing to develop and implement channel marketing programs and sales tools that grow revenue  within the channel.  
  • Actively contribute to the ongoing analysis, refinement and execution of business strategies.
  • Develop and maintain forecast reporting and provide regular and accurate updates to Business line management.
  • Communicate market and product information to business leadership team.

  

Personal requirements: 

  • Technology sales experience, which preferably includes proAV experience (prior sales experience with LCD and LED displays, as well as front and rear projection displays, is advantage).
  • Track record of demonstrated success selling and forecasting sales in the territory required.
  • Demonstrated effective communication skills; oral, written and presentation, required.
  • Demonstrated ability to deliver results in fast paced dynamic environment required.
  • Frequent travel required

 

 


Job Title: Field Sales Manager- France

Department: Sales EMEA   

Reports to: Vice President Sales EMEA 

To apply, please send CV to HREMEA@leyardgroup.com

 

The  Field Sales Manager must have technology sales experience,  which preferably includes proAV experience (prior sales experience with LCD and LED displays, as well as front and rear projection displays, is preferred). 

The Sales Manager is responsible for ensuring that relevant customers, partners, and influencers in the territory (end-users, channel partners, resellers, and consultants) choose our company for their specialty display needs. The Sales Manager role requires an ability to sell directly, manage channel partners, and influence industry thought-leaders. The Sales Manager will think and act strategically and tactically in achieving business results for the territory. The Sales Manager will contribute to the channel strategy, implement that  strategy  by  signing  appropriate  channel  partners,  and  then  manage  those  partners to achieve aggressive sales goals. The successful candidate must work well with internal colleagues in Marketing, Engineering, Technical Support, Sales Operations and other functions, in support of a collaborative, customer-focused organization. 

 

Essential Functions: 

  • Refine and execute sales strategy to meet business goals in the territory.
  • Identify, recruit, attain, and manage the best resellers and industry thought-leaders in the territory.
  • Solicit and participate in joint sales calls, promote marketing programs, participate/conduct trainings and product demonstrations, participate in tradeshows and model the speed, agility, aggressiveness, teamwork, and responsiveness required to win in our marketplace.
  • Establish performance measures and evaluate effectiveness and competitiveness of channel partners, manufacturers’ Reps, and programs.
  • Contribute to pricing decisions by providing market intelligence, competitive information, and other market, customer, and partner feedback.
  • Actively contribute to the development of channel marketing programs - work with outbound marketing to develop and implement channel marketing programs and sales tools that grow revenue  within the channel.  
  • Actively contribute to the ongoing analysis, refinement and execution of business strategies.
  • Develop and maintain forecast reporting and provide regular and accurate updates to Business line management.
  • Communicate market and product information to business leadership team.

  

Personal requirements: 

  • Technology sales experience, which preferably includes proAV experience (prior sales experience with LCD and LED displays, as well as front and rear projection displays, is advantage).
  • Track record of demonstrated success selling and forecasting sales in the territory required.
  • Demonstrated effective communication skills; oral, written and presentation, required.
  • Demonstrated ability to deliver results in fast paced dynamic environment required.
  • Frequent travel required

 

 


Job Title: Applications & Service Engineer – Middle East (Dubai)                    

Department/Group: Product Marketing EMEA                               

Reports to: Vice President Product Marketing EMEA  

 

To apply, please send CV to HREMEA@leyardgroup.com

 

 

The Application Engineer is responsible for attaining sales goals in the assigned sales regions with technical support, proposal preparation, lead development, order coordination plus field presentations and trainings. 

 

Essential Functions:   

  • Suggest technical solutions that satisfy customer requirements.
  • Handles the responses to call for tenders both on the administrative (fiscal, social, legal, quality) and technical aspects (technical proposal, drawings, equipment list).
  • Prepare budget offers (before commercial rebate) including the relevant equipment, service and logistic.
  • Participate to pre-sales meetings with customers, at customer site or by the company.
  • Support the sales manager or the sales partner in its negotiation, by providing the required information and technical argumentations.
  • Train the zone managers and the partners on the product positioning and competitive advantages.
  • Bring technical and sales support during professional trade shows and other events organized by the company and/or its partners.
  • Provide product information on a daily base
  • Product specifications and features
  • Designation, price and availability of spare parts and consumables
  • Compatibility and prices for product upgrades
  • Qualify new sales contacts at an advanced technical level
  • Transfer of all required information to the operations and field service team in order to ensure a smooth project implementation.
  • Manage some outstanding big projects, by following up, monitoring the schedule and coordinate the different interventions.
  • He/She is responsible for the equipment he has in charge and must respect the security.
  • He/She commits to an absolute discretion regarding any information concerning the activity of the company or its partners, which he could be aware of through his/her activities.

 

Education and/or Experience required: 

  • Electronic Engineer level or equivalent. 3 to 4 years experience in a sales and technical activity in a high-tech environment.
  • Experience in the AV industry (video), preferably in the LED market.
  • Technical expertise in different aspects of the video wall (display, processor and control software).
  • Advanced user of MS Office software.
  • Fluent English. Written and Spoken at an advanced level (C1).

 

Specific Job Skills: 

  • Self-motivated and determined to achieve challenging goals and objectives.
  • Customer-oriented, able to understand the internal and external clients' needs.
  • Comfortable interacting with customers.
  • Flexible and ready to accept new challenges.
  • Ability to be organized and manage its time efficiently. Able to understand priorities and urgencies.
  • High communication skills, in order to collaborate with internal and external customers.